/ COMMUNICATIONS DIVISION
MAJOR DOUGLAS JEWETT, COMMANDER
OFFICE: (770) 477-3556 / FAX: (770) 477-3501 / TDD/TTY: (770) 473-3908
by Major Doug Jewett, a 27 year veteran of the Clayton County
Police Department, the 911 center receives and dispatches emergency
and non-emergency calls for police, sheriff, fire and emergency
medical service. The center is staffed by state-certified Communications
Officers who are trained to answer and process 911 and other emergency
telephone calls and dispatch public safety responders using state-of-the-art
communications equipment. These Communications Officers are also
trained to communicate with communication impaired callers using
TDD technology and people with language barriers of all types.
The Communications/911 center is actively involved in public education
and community outreach projects. Our employees have voluntarily
worked on such projects as "Sensational Saturday", hospice activities,
Arts Clayton Christmas parade, and numerous other community based
programs on their own time. We continually present programs to
school-aged children on the proper use of 911 and other safety
issues. For more information about our public education or community
outreach programs, contact Terri Edmonson at 770-477-3772. Terri
can help you arrange a field trip and tour of our center or schedule
a presentation tailored specifically to your organization.
Clayton County's Unauthorized Alarm Division is located in the
Communications/911 Center. Any information regarding residential
or business alarm system installation and regulations may be obtained
by contacting Beverly McMichen at 770-472-8188.
County Leads The State In Implementing A Tracking System For Wireless
County made history on February 12, 2003 when it implemented the
state's first wireless tracking system to be used by a 911 center.
This state-of-the-art system eliminates most of the problems 911
operators face when taking an emergency 911 call from a wireless
According to Clayton County Communications, 40 percent of Clayton
County's 911 call volume is from wireless phones. Unlike wireline
calls from homes and businesses, which include the name, phone
number and address, wireless calls are often made by people who
are unsure of their location. This is especially a problem for
someone who is traveling through the county and is unfamiliar
with the area.
The technology now exists to provide 911 centers with the longitude
and latitude information from where a 911 call originates. Clayton
County is currently receiving this information from AT&T and VERIZON
and has requested this information from all other cellular providers.
The longitude/latitude information is received in numeric form
and is automatically sent from the 911 system to the integrated
computerized mapping system. The mapping system gives a graphical
view of where the caller is located within approximately 125 meters.
Administrator: Beverly McMichen
Hours: 8:00 AM to 4:00 PM Monday - Friday
Office: 770-472-8188 FAX: 770-477-3501
The Unauthorized Alarm Division of the Clayton County Police Department
is responsible for the enforcement of Clayton County Code of Ordinances,
Chapter 54: Law Enforcement, Article III - Alarm Systems. You
may review this Code Section in its entirety at www.Municode.com.
An unauthorized (false) alarm occurs when your monitoring company
calls E911 Dispatch to request police or other emergency personnel
response to your alarm location, and there is NO tangible evidence
of forced intrusion, criminal activity, fire or medical emergency,
or similar occurrence found by the emergency responder. The purpose
of Article III is to regulate the installation and use of alarm
systems, to establish standards for control of and maintenance
of the various alarm systems that are intended to bring about
emergency personnel response, and to provide for user fees and
penalties for violations. Property owners, tenants and/or management
companies are considered alarm users where any alarm system is
installed and activated. Current name and contact information
is required by this enforcement agency for any alarm system located
in the jurisdiction of the Clayton County Police Department. No
annual registration fee is currently required.
Only 3 police responses to false alarms are allowed within the
consecutive 365-days prior to the date a false alarm occurs. Exceeding
3 false alarms in said period will result in charges as follows:
1 - 3 false alarms in consecutive 365 days prior to the date of
false alarm: No Charge
4 - 6 false alarms in consecutive 365 days prior to the date of
false alarm: $ 25 per dispatch
Any alarm over 6 alarms in consecutive 365 days prior to the date
of false alarm: $ 50 per dispatch
A postcard notice of any false alarm is mailed each Tuesday for
Police response in the prior 7 days. A Billing Statement is mailed
on the 10th day of each month for any false alarm charges assessed
in the prior 30 days. Payment for false alarm charges should be
remitted ONLY as directed on the stub section of the billing statement.
Over 9 false alarms in consecutive 365 days may result in an alarm
user being issued a summons to appear in court for violation of
this Code Section. Anyone found guilty of a violation of this
Code Section may receive an additional fine of up to $ 1000 and/or
up to 60 days in jail, at the Court's discretion; and, any business
license issued by Clayton County may be reviewed for suspension
Education / Community Outreach
Representative: Terri Edmonson
Hours: 8:00 AM to 5:00 PM Monday - Friday
Clayton County 911/Public Education department has age-specific
programs available to the students of Clayton County Public School
system. These programs are presented by a representative from
our department at no cost to the school system.
The objectives of our programs are:
To introduce students to 911
stress the importance of knowing their address and phone number
to interact with 911 personnel
to recognize an emergency
to summon help
All programs are interactive, fun, exciting, and give valuable
information the child can apply to everyday life.
First Grade 9-1-1 Lesson - "911 How It's
Lesson Plan: The Public Education/Community
Outreach Representative will read the interactive book, 9-1-1,
How It's Done, afterwards the students will practice calling 911
on a simulator. This will reinforce the importance of knowing
how to dial 911, knowing their address and phone number. The remainder
of students color in booklets provided by the Clayton County Communications
Department. Students will learn: when to dial 9-1-1, what information
to give the 9-1-1 dispatcher, how to recognize dangerous situations,
and how to act in emergencies.
Time needed: 45 to 55 minutes
Preparation: Students should be seated on a rug in the
reading area. Each student should have his/her name, address,
and phone number on an index card to use during the activity.
If this is not an option, the teacher can supply the necessary
information for the student.
Third Grade 9-1-1 Lesson - "911 How,
When, and Why you Call"
Lesson Plan: The Public Education/Community
Outreach Representative will lead the class through the interactive
booklets provided by the Clayton County Communications Department.
Students will learn: when to dial 9-1-1, what information to give
the 9-1-1 dispatcher, how to recognize dangerous situations, and
how to act in emergencies
Time needed: 45 to 55 minutes
Preparation: Students should be sitting in desks with pencils
and crayons/markers ready to work in booklets. Each student should
have his/her name, address, and phone number on an index card
to use during the activity. If this is not an option, the teacher
can supply the necessary information for the student.
To schedule a presentation or if you have any questions about
our programs, contact Terri
Edmondson. Please specify which program you are interested
in. Organizations and School Groups can contact
us for a facility tour.
Asked Questions (F.A.Q.'s)
types of incidents should be reported to 911?
incident that threatens health, life, or property should
be reported to 911. Crimes that are in progress, threatened
or have already occurred as well as fires or medical problems
requiring emergency assistance are some examples.
types of things should not be reported to 911?
encourage citizens to find alternative solutions to problems
such as a cat in the tree, keys locked in a car, or power
outages. The 911 center dispatches public safety personnel
to emergency situations. In most cases, those personnel
can not assist with the problems mentioned above.
The 911 center is also not prepared to give directions,
weather reports or answer questions about school closings.
Remember, 911 is for emergencies. If the lines are tied
up with non-emergency calls, you may not be able to get
help as quickly as you need it in your own emergency.
if I'm not sure whether my situation is an emergency or
realize that most citizens do not have public safety training.
Any time you think you need emergency assistance, or if
you’re not sure, call us. We are trained to determine the
severity of situations and send appropriate help
does the 911 operator ask so many questions? If I call with
an emergency, time is crucial. Isn't the operator wasting
time by asking for so much information? How long do most
911 calls last?
operators are trained to ask specific questions to determine
the most appropriate response by public safety officers.
Normally your call is taken by a call-taker who enters the
information you give them into a computer system. Your call
information is then automatically routed to the appropriate
dispatcher who often times dispatches help to you before
you ever hang-up with the call-taker.
long do most 911 calls last?
handle an average of 16,700 calls per month. On average
911 calls to Clayton County 911 last for 67 seconds.
if something happens to me and I can't speak? How can 911
you dial 911 from a traditional telephone, one that is wired
into a house or other building, the location from which
you are calling is displayed on a computer screen in front
of the 911 operator. If you can not speak, either because
of a communications impairment, illness, or crime in progress,
a police officer is sent to the location to check for any
If you are ill or are being kept from talking by an intruder,
leave the telephone off the hook. Any noise that we can
hear will help us determine the most appropriate response.
Often, in cases of domestic violence, the victim leaves
the telephone off the hook and the call-taker was able to
determine the nature of the situation more quickly and send
the most appropriate law enforcement response.
have a hearing impairment and can not communicate over a
regular telephone line. What should I do if I need help
in an emergency?
911 Operator at Clayton County has been trained on the proper
use of a TDD/TTY. Our employees conduct several tests a
week to ensure that not only are the machines working, but
that they know how to answer and place TDD/TTY calls. There
is never any need to dial a separate number for TTD/TTY
calls or to place these calls through a relay service. If
you need help, just dial 911. Your call will be placed on
the TDD/TTY and handled just like a call from someone without
a communications impairment.
I call 911 from my cellular or PCS phone?
although wireless calls present special problems for 911
centers and callers. Calls from wireless (cellular and PCS)
calls are sent to the 911 center closest to the cell site
that your call is routed through. For example, you may be
in Clayton County, place a 911 call on your cell phone and
get Fayette County instead because the cell tower handling
your call is actually in the Fayette County. Be aware of
this possibility when placing cellular 911 calls. Your call
may take a few extra minutes because of the mis-route.
Another thing to remember about wireless 911 calls is that
your location is not automatically displayed like it is
on traditional phones. Cellular technology does not yet
allow for your location to be pinpointed by the 911 system.
If you are not familiar with your exact location, it is
crucial that you give as much information about your surroundings
The rule of thumb is that if you have access to a traditional
telephone in an emergency, use it. Although wireless telephone
providers, the FCC, and 9-1-1 organizations are working
together we are still a few years away from making cellular
911 as effective as traditional 911 service.
are some calls to 9-1-1 transferred to a police officer?
types of reports can be taken over the telephone. Transferring
these non-emergency incident reports to a watch officer
frees up patrol officers to respond to more critical events.
am I charged a 911 subscriber fee on my telephone bill?
subscriber fees support the entire operation of your 911
system, from salaries to training and equipment. Without
the 911 subscriber fee, we could not continue to provide
do I become a 911 dispatcher?
must be prepared for this exciting, challenging, and stress-filled
career. The minimum qualifications are the ability to pass
a criminal background check, physical examination and drug
screening. Have a high school diploma or its equivalent,
an ability to type on a computer keyboard, an ability to
hear within the required range, and the ability to speak
the English language clearly. All employees are required
to be available to work any shift (7:00 a.m. to 3:00 p.m.;
3:00 p.m. to 11:00 p.m. or 11:00 p.m. to 7:00 a.m.), weekends
kind of training do 911 operators receive?
operators must receive a state mandated minimum of forty
hours of training to become certified communications officers.
However, at Clayton County, our operators receive well beyond
the mandated minimum. On average, our new employees receive
an average of two-hundred hours of classroom training and
four-hundred hours of on-the-job training before they ever
attend the certification class.
Employees receive training in call receiving; CPR; computer
aided dispatching; crime information computers; fire equipment
and apparatus usage; and general law enforcement information.
Employees are given the opportunity to practice their skills
during simulated incident training before being assigned
to the dispatch center. During the on-the-job training phase,
operators learn hands-on application of skills and knowledge
gained in the classroom under the close supervision of an
experienced Communications Training Officer.
Basic Communications Officer training, provided by the state,
consists of instruction on Communications Officer ethics
and responsibilities; liability; crisis intervention; communications
impaired callers; call-taking, law enforcement, fire, and
medical dispatching; radio operations, and emergency management.
Veteran 911 dispatchers receive in-service training including
CPR and emergency medical dispatching which allows them
to provide pre-arrival instructions during medical emergencies.
2010 CLAYTON COUNTY GEORGIA POLICE DEPARTMENT
7911 N. MCDONOUGH STREET, JONESBORO GEORGIA 30236